Job Description

The AV Specialist works within the School of Public Policy to provide professional, quality and innovative audio-visual systems and clientele support. This individual will work directly with the SPP IT support staff and clientele to support and maintain SPP classroom technology, other meeting room A/V technologies, as well as digital signage display systems. The specialist would facilitate AV operations in formal and informal learning spaces. The AV Specialist reports to the SPP Director of Information technology. The specialist is responsible for assisting faculty and student users, as well as local department staff with instructional technology infrastructure. This position provides technical support that ensures the proper operation, maintenance, monitoring, testing and repair of networked AV equipment, SPP classroom computers, and AV control systems. The specialist will also be required to load programs onto Crestron control processors, touch panels, routers, audio DSPs (Crestron and others) and Crestron peripherals to support instructional technology SPP classrooms. S/he will also review requirements and help to design SPP classroom AV systems, build/install new SPP classroom AV systems, perform tests and pilot installations of viable technologies. S/he will produce needed documentation.

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Experience Required

2-4 years of relevant experience. Knowledge, Skills, & Abilities: Thorough technical knowledge of and experience with analog and digital AV systems including media control systems (preferably Crestron), networked AV, video teleconferencing, etc. Must have good computer skills including a basic understanding of operating systems (preferably Windows), network connections, video display connections, and mobile devices. Basic understanding of AV systems including the ability to read wiring diagrams and connect equipment based on drawings. Basic understanding of AV systems including AV racks, microphone systems, web conferencing systems, displays, projection systems, cabling, etc. Excellent written and oral communication skills and excellent interpersonal skills are required. Commitment to customer satisfaction: exceptional skills in collaboration, consultation, communication, customer support, data analysis, and time management. High level of energy, drive, enthusiasm, initiative, creativity, and commitment. Ability to work in a busy environment and on own initiative, be self-motivated and flexible.