Job Description
Description of Department: Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the University. CTS is committed to an environment of diversity, equity and inclusion.The Department of Campus Technology Services at the State University of New York at Oswego invites applications for a full-time temporary two-year appointment for an Instructional Support Technician.
Compensation: $45,000 - $50,000 commensurate with experience plus full New York State benefits package.
Benefit Information: The State University of New York provides an excellent benefit package. This is a United University Professions (UUP) professional staff position.
Date of Appointment: As soon as possible
Description of Responsibilities: This position supports and maintains advanced technology classrooms and instructional resources for the SUNY Oswego campus community. Responsibilities include day-to-day classroom and event support, maintenance, troubleshooting, and repair. The role ensures that all CTS media, projection, and switching equipment perform to standards. Work hours for this position are 11 AM - 7:30 PM, Monday through Thursday, and 8 AM - 4:30 PM on Fridays, with some occasional after-hours and weekend support for campus events, as well as travel to our Syracuse Campus.
Primary Responsibilities and Activities: Coordinate and oversee preventative maintenance of Advanced Technology Classrooms and documentation of work performed. Assist in assembling, modifying, and/or installing new equipment, such as podium infrastructure, TVs, projectors, lecture capture cameras, etc. Hands-on and remote troubleshooting for room systems that include projection, microphones, cameras, and desktop PCs and laptops.
Overall Classroom support includes assisting faculty and students with accessing equipment and applications. Assist in the staffing of the Lanigan "Core" support desk phone and assist faculty and others in using instructional technology in ATCs at the main campus and by providing remote support to SUNY Oswego at Syracuse and OBCR Downtown. Document and follow up on incident tickets (TeamDynamix) and catalog tasks specifically assigned. Interact effectively with other personnel within the Campus Technology Service teams in order to provide users with a high quality of service, as well as, present a professional presence to vendors, faculty, administration, staff, and students. Expand and develop technical skills and procedures in support of systems for improved installations and speedy but thorough resolution of problems. Assist with support, set-up, and striking for special events such as Commencement, College Council, Admissions Open Houses, Webcasting, and other high-profile events as requested. Install newly imaged or re-imaged desktop computers in the ATCs. Research and make recommendations for replacements of classroom A/V equipment as assigned.SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego's Strategic Diversity and Inclusion Plan. As such, the incumbent is expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues.