Job Description 

This position is an on-site administrative tiers Two and Three level support position for the enterprise campus supported Panopto lecture capture system. This position will also provide Tier Two and Three level back up support for the campus’s Zoom open collaboration platform. In addition, the position will support technology applications installed inside DELTA’s departmental meeting spaces. Individuals at this level will be required to solve complex problems within the managed software for both Panopto and Zoom. Required to perform under tight deadlines and in response to time sensitive scheduled recording and or streamed events that cannot be changed. This position ensures that DELTA policies regarding all supported applications are enforced, and monitors application performance daily.

Experience Required

3+ years of at least Tier Two level Technical Support and Customer Service experience. Proven customer focus with outstanding interpersonal skills and the ability to work and motivate individuals. Excellent verbal, written communications, and customer service skills Support Experience with ITSM solutions, such as ServiceNow or equivalent Excellent knowledge of Panopto enterprise software applications commonly used for lecture recording, screencasting, video streaming, and video content management software or equivalent. Eight plus years of experience in information technology, customer service, or higher education. Excellent knowledge of Zoom Unified Communication and Collaboration Platforms. Excellent problem solving and analytical skills. Experience working in Help Desk or Technology Support Environments.

Job Description 

The classroom technology team in CTL manages the design and integration of new AV systems into RIT learning spaces while also supporting the day-to-day operations of over a hundred classrooms and eight auditoriums across campus. In addition, upon request, they provide user support for all learning environments across the University and if needed will troubleshoot system outages and advise on system redesigns. The team also coordinates with network engineers and security engineers within central IT to ensure audio/visual systems are appropriately configured on RIT’s network. In addition, they provide guidance to the RIT community on AV best practices and AV system procurement.

The role of the AV Systems Designer/Programmer II involves working with the AV team to configure, program, and maintain the AV equipment supported by CTL across campus. The person in this role will also assist with gathering requirements, creating preliminary AV system designs, selecting appropriate equipment, programming control systems, designing user interface, and providing ongoing support and troubleshooting. They understand AV system programming languages, are proficient in AV technologies, and are versed in AV industry standards. With their technical skills and creative problem-solving abilities, AV Systems Designer/Programmer II supports the delivery of immersive and reliable AV experiences tailored to the RIT experience.

Job Description 

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Job Description 

Description of Department: Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the University. CTS is committed to an environment of diversity, equity and inclusion.The Department of Campus Technology Services at the State University of New York at Oswego invites applications for a full-time temporary two-year appointment for an Instructional Support Technician.

Compensation: $45,000 - $50,000 commensurate with experience plus full New York State benefits package.