Job Description

The Learning Spaces Services Manager (LSSM) provides leadership for professional IT staff and the management of monetary and technical resources assigned to the unit for the purpose of providing support to faculty, staff, students, and the university community. The LSSM guides the professional growth and development of staff and is responsible for recruiting, directly mentoring, reviewing the work of and, if needed, disciplining employees. Employs various strategies for supervising employees and delegates to staff when necessary. Understands technology used in the unit’s operations and its role within the enterprise. Independently plans and directs activities. Provides input to higher-level directors regarding direction of work within the unit. Actively participates in the development of the strategic direction of the organization. Contributes to the development of and enforces the operational standards of the unit.The LSSM leads the staff in applying appropriate technology to projects of a broad organizational scope (e.g., department, college, university-wide) and researches technological changes to determine the impact and integration with existing standards and architecture of applications. The position evaluates customer needs and develops technical solutions, particularly solutions involving integration of multiple systems and applications.Reporting the Associate Director of Learning Spaces Technology and Support, the position will be assigned primarily to North Carolina State University’s North Campus but will be expected to provide support to all areas of the campus including Centennial Campus and directly work with departments and faculty that require use of DELTA-supported learning spaces.

Experience Required

Master’s degree and at least one year of relevant experience; or Bachelor’s degree with at least two years’ of relevant experience; or an equivalent combination of education, training and relevant experience. 1‐2 years of supervisory experience.