Job Description 

Department Summary

The Digital Spaces department manages physical and virtual classrooms, specialized learning environments, live event spaces, digital signage, and other learning environments (e.g., conference spaces). Oversees that campus spaces are suitably equipped and functional to meet the needs of the educational experience. Oversees the installation and long-term management of display technologies (e.g., screen displays, digital signage) across campus.The Digital Spaces department ensures physical classrooms, specialized learning environments, and other learning environments (e.g., conference spaces) are suitably equipped with technologies and functional to meet the needs of the space and its users.

Job Description 

Department Summary

Job Description 

Description of Department: Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the University. CTS is committed to an environment of diversity, equity and inclusion.The Department of Campus Technology Services at the State University of New York at Oswego invites applications for a full-time temporary two-year appointment for an Instructional Support Technician.

Compensation: $45,000 - $50,000 commensurate with experience plus full New York State benefits package.

Job Description 

The Technology Integration Manager– Technology Support Services (TSS), under general direction from the Assistant Director of Information Technology (ITS), plans, organizes, and directs Technology Development, Integration, and Project Management. This position provides management in the area of development, design, installation, testing, administration, and documentation of enterprise level integrated technology systems. This includes classroom, conference, and community room AV and presentation systems, Windows and Apple computing endpoints, and software programming and deployment in Windows, Apple, and control system (Crestron) environments. This position will manage a team of full and part-time employees, fostering a supportive environment, and will provide administrative, technical, and operational support for all integrated technologies district-wide. This position will serve as lead technical director for user-facing deployed instructional and institutional technology deployment and will oversee the Capital Equipment Replacement Plan for AV, Presentation, and Computing endpoint systems.

Experience Required 
Bachelor's Degree in information technology, educational technology, programming, or directly related field with three to four years of technical experience planning and overseeing information and integrated technology initiatives such as presentation technology, systems development, control system programming, and network design. Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed.

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Job Description 

The Technology Integration Specialist position is a career track position with position placement based upon education, relevant job experience and certification(s). The Technology Support Services Specialist I, Technology Integration will work under the direction of the Manager, Technology Integration – TSS in a team-oriented environment and will provide technical and operational support for all integrated technologies district-wide. This position will also work on project teams as a team lead or team support to build scalable integrated technology solutions. Responsibilities include providing excellent service, research, and development, preventative maintenance schedule design, troubleshooting of systems, repair of components, and quality control of installed systems as well as maintaining accurate inventory and service information. Additional responsibilities include providing support to other members of the TSS and ITS team and other duties as assigned.

Experience Required 
For the first step of the track: High School Diploma or GED with two years of technical experience in deployment, management, administration and integration of computer or presentation technology hardware and software. Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed. 
For each step, see in depth description at the link below. 

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Job Description 

The Service and Support Manager – Technology Support Services (TSS), under general direction from the Assistant Director of Information Technology Services, provides leadership and management to the Service and Support department, tasked with the ownership of deployed user facing technology for Yavapai College. This includes the areas of desktop computing support, desktop software integration and deployment, asset deployment, AV system support and maintenance, event support, knowledge base creation, and training documentation development and distribution. This position manages the activities of the Technology Service Desk (Helpdesk), provides for event support including District Governing Board events and College Council meetings, and is responsible for implementing and managing a robust preventative maintenance program for district computer endpoints and AV systems. The service and support manager recruits, trains, and manages a team including Service Desk Analysts, Service and Support Technicians, Event Support Technicians, Helpdesk Agents, and Field Technicians.

Experience Required 
Bachelor's Degree in computer science, information technology integration, programming, system administration, or directly related field with three to four years of technical experience leading information and integrated technology support initiatives. Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed.

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Job Description 

The Service Desk Analyst position is a career track position with position placement based upon education, relevant job experience, and certification(s). The Technology Support Services Analyst I, Service Desk, under the direction of the Technology Service Desk Manager, provides technical support to students, faculty, and staff seeking assistance for college technology issues. This position will serve as a point of escalation and triage for support incidents reported via part-time Service Desk personnel. Responsibilities include deployment and support of desktop computing hardware and software, support of presentation technology systems, and assisting with ongoing documentation of supported systems.

Experience Required 
High School Diploma or GED, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed.

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Job Description 

The ITS Service and Support Technician, under direction from the Service and Support Manager provides technical support to students, faculty, and staff seeking assistance for college technology issues. This position will serve as a customer facing point of contact for customers on assigned campuses and focus on pro-active efforts to support technology users and maintain technology deployments. Responsibilities include deployment and support of desktop computing hardware and software, support of presentation technology systems, support for live events, and assisting with ongoing documentation of supported systems.

Experience Required 
High-School Diploma or equivalent and two years of successful relevant work history or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

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