Job Description

The Audio Visual Technologies Specialist supports and delivers equipment and technology services for University classes and special events, working as part of the IT Support Services team. Support Services staff provide frontline general technical support and referral for incoming IT customer requests via phone, email, web forms, and walk-in customers. The Audio Visual Technologies Specialist also performs or coordinates maintenance and troubleshooting of classroom technology systems and equipment. This position additionally trains faculty, staff, and students in the use of technology.

Experience Required

Bachelor's degree in computer science, video or audio production, or related field required. A minimum of two years related experience in classroom and/or event technology support, utilizing a variety of audiovisual technologies, including hardware, software, and cloud-based applications and services.

Job Description

As part of the overall Media Technology Services group, the Senior Media Technology Specialist is a well-rounded, departmental leader and industry subject matter expert. The Sr. Specialist leads project management efforts to plan, install, refresh and support both traditional and hyflex technology.

Experience Required

5 - 8 years related work experience is required. Industry certifications, hands-on installation capabilities, proven project management experience, building/construction codes. CTS & any Extron certifications are beneficial.

Job Description

The Technology Coordinator leads the strategic planning and day-to-day operation of computer labs and classroom technology in the Department of Mass Communication (MCOM) in the College of Fine Arts and Communication (COFAC). The MCOM Lab Manager works with faculty, staff, and students on a broad range of instructional, research, and administrative support that involve computer hardware, software, and related equipment and technology: Maintain safety and security protocols of the labs and classrooms according to the university’s guidelines; respond to first-level support calls and troubleshoot problems as they occur in classroom, lab, and administrative spaces; coordinate with campus technical support staff to manage or solve larger issues; plan future needs and upgrades of technology in the department; serve on the COFAC Technology Committee; maintain up-to-date inventory of all hardware, software and equipment; train and supervise student employees in computer imaging and deployment, software installation, security policies, basic network connectivity, and proper recycling of outdated lab computers; schedule and staff open labs; and manage departmental resources for purchase, maintenance, and setup of equipment and supplies. Support the department with other duties as assigned, including a back-up support for the department’s website, multimedia online news site, and media production equipment.

Experience Required

Bachelor's degree with at least 2 years of experience in providing direct support to technology users, preferably in higher education environment. High level knowledge of computer, classroom technology, various software and applications used in academic departments and mass communication discipline to support teaching, research, and administration.

Job Description

Boston College Media Technology Services is hiring! Come be a part of a hard-working, dedicated team as one of the Specialists for the Audio & Event Technology Services area.

This position provides live sound and audio production services to University-wide clients on a variety of events including Commencement to academic and administrative campus events.  This role is also responsible for location and studio recording services, production jobs and overseeing student staff. This role also researches, recommends and implements new audio technology to facilitate the production process.  

Job Description

The Technology Integration Manager– Technology Support Services (TSS), under general direction from the Assistant Director Information Technology (ITS), plans, organizes, and directs Technology Development, Integration and Project Management. This position provides management in the area of development, design, installation, testing, administration and documentation of enterprise level integrated technology systems. This includes classroom, conference and community room AV and presentation systems, Windows and Apple computing endpoints and software programming and deployment in Windows, Apple and control system (Crestron) environments. This position will manage a team of full and part-time employees, fostering a supportive environment and will provide administrative, technical and operational support for all integrated technologies district wide. This position will serve as lead technical director for user-facing deployed instructional and institutional technology deployment and will oversee the Capital Equipment Replacement Plan for AV, Presentation and Computing endpoint systems. is seeking a collaborative and technology-focused leader to manage the development, design and deployment of our AV systems and computer endpoints.  The Technology Integration Manager leads a group of Specialists to provide for all of the instructional and institutional support technology for all YC’s students, faculty and staff.  

*Up to $3,000 Relocation Reimbursement to qualified candidates *

Job Description

The Service and Support Manager – Technology Support Services (TSS), under general direction from the Assistant Director of Information Technology Services, provides leadership and management to the Service and Support department, tasked with the ownership of deployed user facing technology for Yavapai College.  This includes the areas of desktop computing support, desktop software integration and deployment, asset deployment, AV system support and maintenance, event support, knowledge base creation and training documentation development and distribution. This position manages the activities of the Technology Service Desk (Helpdesk), provides for event support including District Governing Board events and College Council meetings and is responsible for implementing and managing a robust preventative maintenance program for district computer endpoints and AV systems.  The service and support manager recruits, trains and manages a team including Service Desk Analysts, Service and Support Technicians, Event Support Technicians, Helpdesk Agents and Field Technicians.   

Experience Required

Bachelor's Degree in computer science, information technology integration, programming, system administration or directly related field with three to four years of technical experience leading information and integrated technology support initiatives.  OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed. 

Job Description

The Classroom Support Specialist supports and delivers equipment and technology services for University classes and special events, working as part of the IT Support Services team. Support Services staff provide frontline general technical support and referral for incoming IT customer requests via phone, email, web forms, and walk-in customers. The Classroom Support Specialist also performs or coordinates maintenance and troubleshooting of classroom technology systems and equipment.  This position additionally trains faculty, staff, and students in the use of technology.

Experience Required

Associates Degree in a technology-related field or equivalent experience. Experience supporting technology users. Customer service experience. Effective interpersonal, verbal, and written communication skills.